Privacy Policy

Information We Collect

To process a reservation, Mak Louren may collect information necessary to fulfill the trip, including:

• Name and contact information (phone, email)
• Pickup and drop-off details
• Flight number, where applicable, for airport pickups
• Payment information

How We Use Information

Customer information is used for:

• Service fulfillment — arranging and completing your reservation
• Operational communication — confirmations, chauffeur details and schedule changes
• Safety-related communication
• Improving the customer experience

Mak Louren does not sell customer personal information to third parties.

Reservation Information

Reservation details — including pickup and drop-off locations, timing, vehicle preference and passenger information — are used to plan and confirm your trip, and may be shared with your assigned chauffeur.

Payment Information

Payment information is collected to process your reservation. Mak Louren does not sell payment information to third parties.

Flight Information

For airport pickups, flight details you provide are used to track your flight and time your pickup to your actual arrival, consistent with our Terms and Conditions.

Communications

Chauffeur contact information, including the chauffeur's name and phone number, is intended to be shared with the guest by SMS or email approximately one hour before pickup.

Service Providers

Mak Louren may work with third-party service providers (such as payment processors and reservation systems) to operate the business. These providers receive only the information necessary to perform their function.

Data Protection

Mak Louren is committed to protecting customer personal information and to handling it responsibly, including reasonable safeguards around how it is collected, used and shared as described in this policy. We do not claim certification under GDPR, CCPA, HIPAA or other formal compliance frameworks.

Data Retention

Reservation and communication records are retained as needed to fulfill your trip and for legitimate business record-keeping.

Customer Choices

To ask a question about your information, or to make a request regarding your data, contact us using the information below.

Contact

Questions about this Privacy Policy can be directed to:

• Phone: (617) 888-7723
• Email: [email protected]