Mak Louren Chauffeur Service FAQ

Reserve online through the reservation system or call (617) 888-7723. Reserve as early as possible, especially for airport transfers and weekend travel; last-minute requests are handled based on availability.

Hourly service is priced per hour by vehicle class: Business Sedan $100, Business SUV $125, First Class Sedan $150 and First Class SUV $155, with a 3-hour minimum; Business Van $165 and Premium Stretch Limo $170, with a 4-hour minimum. Airport rates for the Business Sedan and Business SUV are shown instantly by pickup city on the rates page, tolls included; other airport, point-to-point and city-to-city trips are quoted individually. The quote on your confirmed reservation controls the final price. See Logan Airport flat rate for fixed airport pricing.

No. Gratuity is not included. It is optional for the Business Sedan, Business SUV, First Class Sedan and First Class SUV; the Business Van and Premium Stretch Limo carry a 20% minimum gratuity.

Yes. Airport rates shown by the calculator on the rates page include tolls.

Yes. A reservation can be made on behalf of a passenger. Provide the passenger name, pickup location, destination and timing, plus flight details for airport trips, and the trip is planned around those details.

Yes. You can state a vehicle preference when you book, and Mak Louren will do its best to accommodate it based on availability.

Your chauffeur’s name and phone number are intended to be shared with you approximately one hour before pickup, by SMS or email. See the Terms and Conditions.

Call (617) 888-7723 or email [email protected]. You can also reserve online.

Yes. Mak Louren provides prearranged chauffeur service for pickups and drop-offs at Boston Logan International Airport (BOS) for executives, business travelers, individual travelers and groups. Include your flight details with the reservation. See Logan Airport chauffeur service.

Prearranged chauffeurs use Massport’s limo stand at each terminal: the lot across from the Arrivals curb at Terminal A, the Departures level between doors B-205 and B-208 at Terminal B, the Central Parking Garage ground level for Terminal C and E Lot 2 on the Arrivals level at Terminal E. With meet and greet, your chauffeur meets you at a public terminal meeting point. See the Logan Airport terminal guide.

Airport pickups are scheduled according to the flight details provided at the time of reservation. Mak Louren actively tracks inbound flights; if a flight arrives early, an earlier pickup cannot be guaranteed. Flight-delay coverage is capped at 30 minutes beyond the originally scheduled arrival time; complimentary wait time begins from actual touchdown or 30 minutes after the scheduled landing time, whichever is earlier. Longer delays may result in waiting charges. See the Terms and Conditions.

Yes. Regional service extends to Providence, Rhode Island and T.F. Green Airport (PVD). See T.F. Green Airport service.

Yes. Mak Louren coordinates ground transportation between Boston-area private aviation facilities and business locations, hotels, meetings, residences and other destinations. Mak Louren does not claim a formal partnership with any FBO. See private aviation and FBO chauffeur service.

Yes. Mak Louren arranges recurring and one-time chauffeur service for companies in Boston and Greater Boston. To set up a corporate account, use the corporate account page, call (617) 888-7723 or email [email protected].

Yes. You can reserve a dedicated chauffeur and vehicle by the hour for business meetings, executive roadshows, appointments and multiple stops. With as-directed service you decide the stops as the day goes on, which suits full-day itineraries. See hourly and full-day hire, as-directed service and roadshow chauffeur service.

3 hours for the Business Sedan, Business SUV, First Class Sedan and First Class SUV, and 4 hours for the Business Van and Premium Stretch Limo. Hourly service includes up to 15 miles of travel per booked hour. See hourly and full-day hire.

Yes. Mak Louren provides chauffeur transportation for corporate meetings, conferences and seminars, product launches and special events in Greater Boston. Provide your event date, pickup locations, passenger count and preferred vehicle when you reserve. See meetings and events transportation.

Yes. Mak Louren provides reservation-based wedding transportation for the couple, the wedding party and guests throughout Boston and Greater Boston, including a Premium Stretch Limo for up to 10 passengers. Reserve as early as possible once your ceremony and reception details are set. See wedding limo service.

Yes. Advance reservations are accepted for prearranged pickup and drop-off at events including Gillette Stadium in Foxborough, subject to venue traffic rules and designated pickup areas. Provide your event date, pickup location, passenger count and preferred vehicle. See TD Garden and Fenway Park chauffeur service.

Mak Louren offers six vehicle categories: Business Sedan (3 passengers, 2 suitcases), Business SUV (6 passengers, 6 suitcases), First Class Sedan (3 passengers, 2 suitcases), First Class SUV (6 passengers, 6 suitcases), Business Van (15 passengers, 10-12 suitcases) and Premium Stretch Limo (10 passengers, 3-4 suitcases). Vehicle images are examples, and you may receive a similar vehicle of comparable quality. See all vehicle options.

Mak Louren is based in South Easton, Massachusetts. Boston, Greater Boston and Massachusetts, including Boston Logan Airport, are the core service area, and there is no separate office in every city or town served. Regional service extends to Providence, Rhode Island and T.F. Green Airport (PVD). See our locations.

Yes. Mak Louren offers prearranged, private, door-to-door travel from Boston to regional destinations such as New York City, Providence, Newport, Worcester, Portsmouth and Manchester in New Hampshire, Springfield and Plymouth, with one chauffeur for the whole trip. See city-to-city chauffeur service.

Longer trips to other New England destinations, such as Hartford, Connecticut or Portland, Maine, can be arranged by reservation depending on the itinerary, vehicle availability and advance scheduling. Call (617) 888-7723 with your itinerary. See long-distance chauffeur service from Boston.

Standard and train pickups include 15 minutes of complimentary wait time. Airport pickups include 40 minutes for domestic flights and 60 minutes for international flights, as stated in the Terms and Conditions. Beyond the complimentary period, waiting time is charged in 15-minute increments based on the vehicle-class rate. A no-show is charged at 100% of the fare.

Cancellation for any service, including one-way transfers, hourly bookings and airport pickups, is free up to 48 hours before pickup. Cancellations within 48 hours are charged the full fare and are non-refundable. Where a refund does apply and payment has already been processed, a 6% refund-processing fee is deducted. See the Terms and Conditions.

Yes. Service animals are permitted.