Call Now: (617)888-7723

Terms and Conditions

Booking and Service Policies Important Service Information
Book Now CALL NOW: (617)888-7723

Terms and Conditions

1. Booking & Service Policy

  • Service Standards: Professional, licensed, and insured chauffeurs.
  • Standard Pickups: 15 minutes complimentary wait time.
  • Airport Pickups: 45 minutes complimentary wait time.
  • No-Show Policy: Charged at 100% of fare.

2. Cancellation Policy

  • Short Distance: Free up to 4 hours prior.
  • Long/Hourly: Free up to 24 hours prior.
  • Late Cancellations: Full fare applies.

3. Privacy & Data

  • Data Usage: Strictly for service fulfillment.
  • Communication: Chauffeur details sent 1 hour before pickup.

4. Conduct & Damage

  • Safety: Seatbelts required; unsafe behavior prohibited.
  • Sanitization: $200 minimum fee for damage/excessive mess.

Frequently Asked Questions

How do I make a reservation? You can book directly through our website via the reservation page or by calling us at (617) 888-7723.
What happens if my flight is delayed? We actively monitor flight status. For airport pickups, we adjust your pickup time based on the actual arrival time of your flight.
Can I request a specific vehicle? Yes, upon booking, you may express vehicle preferences, and we will do our best to accommodate based on availability.
Are pets allowed in the vehicle? Service animals are permitted. For non-service pets, please contact us in advance to discuss specific arrangements.
How can I get a receipt for my trip? Receipts are automatically emailed to the address provided at the time of booking once the trip is completed.