Mak LourenFor executive assistants
How to Book Car Service for an Executive in Boston
What to send, what to confirm and which policies matter when you book a chauffeur for someone else: airport wait time, changes, cancellations and vehicle size.
To book car service for an executive in Boston, send the provider the passenger’s name and mobile number, the exact pickup and drop-off addresses, the time, the number of passengers and bags, and the flight number for any airport trip. Then confirm the vehicle class, the wait-time and cancellation terms, and who the chauffeur should call if plans change. This guide walks executive assistants through each step, with Mak Louren’s published policies as a worked example.
- What to send
- Passenger name and mobile, pickup and drop-off addresses, date and time, passengers and bags, flight number for airport trips, and a contact for changes.
- What to confirm
- Vehicle class, airport wait time (40 minutes domestic, 60 international at Mak Louren), and the cancellation window (free up to 48 hours before pickup).1
- What the executive receives
- The chauffeur’s name and phone number, sent about one hour before pickup by SMS or email.1
In this guide
How to book car service for an executive: the checklist
Most problems on the day come from a missing detail at booking. When you book car service for an executive, send everything in one message or one online reservation:
- Passenger. The executive’s full name as it should appear on the chauffeur’s sign, plus a mobile number they will answer on the day.
- Addresses. The full street address for every pickup and drop-off, including the building entrance or hotel name.
- Timing. The pickup time, and for departures, the flight time so the pickup can be checked against it.
- Passengers and luggage. How many people and how many suitcases. A Business Sedan carries up to 3 passengers and 2 suitcases; a Business SUV carries up to 6 passengers and 6 suitcases.2
- Flight details. Airline and flight number for every airport pickup, so the flight can be tracked.
- Your contact. Who dispatch should call if something changes: you, the executive, or both.
- Billing. Who pays and where the receipt should go.
Booking airport pickups for an executive
Airport pickups have the most rules, so read the terms before you book car service for an executive arriving by air. At Mak Louren:1
- Wait time. 40 minutes complimentary for domestic flights and 60 minutes for international flights. Waiting time beyond that is charged in 15-minute increments.
- When the wait starts. At actual touchdown, or 30 minutes after the scheduled landing time, whichever is earlier.
- Delays. Inbound flights are tracked. Flight-delay coverage is up to 30 minutes past the original scheduled arrival; longer delays can mean extra waiting charges. If a flight is badly delayed or changed, call dispatch.
- Early arrivals. An earlier pickup cannot be guaranteed if the flight lands early, because chauffeurs work to a dispatch schedule.
Tell the executive where to meet the car. Logan pickup points differ by terminal; see the Logan terminal pickup guide. International arrivals clear customs in Terminal E first, which can take time; see international arrivals at Terminal E. For a first-time visitor, ask about airport meet and greet so the chauffeur meets them inside.
For departures, work back from the flight time. Airlines set their own check-in and bag-drop deadlines, and TSA advises checking with your airline.3 Our guide to how early to leave for Logan has sample timings.
Book a car for your executive
Reserve online in a few minutes, or call dispatch to talk through the itinerary.
One-way, hourly or a roadshow day?
The right booking type depends on the day. Use this table when you book car service for an executive:
| The executive needs | Book | How it is priced at Mak Louren |
|---|---|---|
| A single trip, such as office to Logan | One-way transfer | Fixed rate for the route; Logan rates are on the rates page |
| Several meetings with the car waiting | Hourly or as-directed | $100/hr sedan, $125/hr SUV, 3-hour minimum |
| A full day of investor or client meetings | Roadshow (hourly) | Same hourly rates for the hours booked |
| Travel to Providence, Hartford or New York | City-to-city | Quoted for the route |
Mak Louren published rates, retrieved October 2, 2026. Gratuity not included.2
For multi-stop days, read how to plan a Boston roadshow itinerary and what a chauffeur for a day costs.
Changes, cancellations and no-shows
Executive schedules move. Before you book car service for an executive, know the change rules. Mak Louren’s terms state:1
- Cancellations are free up to 48 hours before pickup. Within 48 hours, the full fare is charged. If payment was already processed, a 6% processing fee is deducted from a refund.
- Changes to pickup time or location depend on availability and may change the price. Large changes may need a new booking.
- No-shows. If the passenger does not appear within the complimentary wait and cannot be reached, the full fare is charged. A mobile number that the executive answers is the best protection.
Booking car service for an executive regularly
If you book for the same executive every week, or for several people, ask about a corporate account. Keep a standing profile for each traveler with their mobile number, preferred vehicle, home and office addresses, and usual airline. It saves retyping and reduces errors. Travel managers setting policy for a whole company can read the corporate car service guide for travel managers.
Frequently asked questions
Can I book car service for an executive under their name and pay myself?
Yes. Put the executive’s name and mobile number on the reservation as the passenger and give your own details as the booker and payer.
How long will the chauffeur wait at Logan?
At Mak Louren, 40 minutes for domestic flights and 60 minutes for international flights, starting at touchdown or 30 minutes after scheduled landing, whichever is earlier.1
When does the executive get the chauffeur’s details?
The chauffeur’s name and phone number are sent about one hour before pickup by SMS or email.1
What is the cancellation policy?
Cancellation is free up to 48 hours before the scheduled pickup. Within 48 hours the reservation is non-refundable.1
Which vehicle should I book for one executive with luggage?
A Business Sedan carries up to 3 passengers and 2 suitcases. If there are more bags or more people, book a Business SUV, which carries up to 6 passengers and 6 suitcases.2
Book once, with every detail in place
Airport transfers, hourly service and roadshow days for executives across Boston and Greater Boston.
- Business SedanUp to 3 passengers
- Business SUVUp to 6 passengers
- First ClassSedan $150/hr, SUV $155/hr
- Business VanUp to 15, $165/hr
Related corporate travel guides
Sources
- Mak Louren Terms and Conditions: wait time, flight delays, cancellations, communication (retrieved October 2, 2026)
- Mak Louren Rates: vehicle classes and hourly service (retrieved October 2, 2026)
- TSA: Frequently asked questions